Change your mind about your purchase? Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not pay for shipping of items returned due to customer change of mind, nor do we refund the original shipping costs. 
Before any return, please send us an email at received your refund yet despite these attempts, please contact us at

Additional Conditions: 
Returns and exchanges are only valid for purchases made through our official online shop.

We will not process returns on items purchased from other retailers or third-party websites. If a customer has purchased a Alturna through a retailer or third-party website, it is the retailer's responsibility to handle the exchange or return.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable).

Refunds on Returned Products
Once you have shipped your return item to our warehouse, inform us via email so we keep track of the return. Once we can confirm that it has been received and inspected, we will notify you. We will also inform you regarding approval or rejection of your refund. If you are approved, then your refund will be processed and applied to your credit card or original method of payment. Please allow up to a week for the refund to appear. 
Late or missing refunds (if applicable)
There is often some processing time before a refund is posted. If after a week you haven’t received a refund yet, please check with your bank account or credit card company first to ensure the delay is not on their part. If you’ve still have not received your refund yet despite these attempts, please contact us at
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately sale it
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